Right of Return

The intention or need to request a return must always be reported to Teamecommerce in writing. In order to speed up the processing of requests, we recommend that you use the convenient RETURN FORM and print the PRE-FILLED LABEL. Alternatively, you can contact us by writing to us at  info@pozzi1876.com, use the online chat, or call us at 035.4491296.
Upon receipt of the request, Teamecommerce will evaluate it and send a response with acceptance or denial as appropriate, together with detailed instructions on how to make the return. No return will be accepted unless previously authorized in writing.
Requests for exchange or return must be made at the store where the purchase was made (by producing proof of purchase) and not through the online sales site.

All returned products must retain the characteristics they had at the time of purchase, therefore they must be in “like new” condition and ready to be resold. They must have all original seals, labels, boxes or wrappers intact. In the absence of this important requirement, the product will be considered “used” and will therefore be returned to the sender with a charge of transport costs or retained with a penalty that will vary from 60% to 80% of the purchase value depending on the conditions of arrival of the returned product.